Reviews

 

From 62 reviews
Udi

Zak came over to my home and very professionally handled my initial assessment with exceptional detail. He took pictures and asked questions. He is very knowledgeable and explained a lot about what he saw and the protocol to address the …

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via Google
Dania Aleman

Super satiesfied. Panama and michi were super profesional and very neat. Michelle answerwd all my questions and really did help. Would recomend to anyone

Response from business owner

We glad you enjoyed your experience. Thank you for the review.

via Google
Eric Samra

Rated highly for: Responsiveness

I had great experience working with Zack and his team. Very professional and did a great job providing the service they said they would.

Highly recommend working with Total Care

via Google
Rogelio Naranjo

The staff was incredible, very respectful and professional, they explained how the process works. Im very pleased with the overall service, I really recommend (Jesus) and his coworker. In no time my problem was solved.

via Google
Odette Barrios

Total Care Restoration, is an excellent company. Michele is an awesome lady who is helping to customer all the time.

I really recommend to Total Care Restoration, they did the job fast and very professional. Gladys

via Google
Maria Rada

Zack the Account manager is the Best he explain step by step! I recommend him to my friends.

via Google
Yenni Paz

(Translated by Google) Thank you very much Total Care Restoration, Michelle, Marcos, Betty, the whole team very respectful and punctual. Very satisfied ...

(Original)

Muchas gracias Total Care Restoration , Michelle, Marcos, Betty, todo el …

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via Google
Belkis Mejia

Zack is the best!!! He took his time explaining everything to me. Excellent customer service Thank You ❤️

via Google
Robert Sullivan

They are friendly prompt and provide excellent service. Kevin went way above and beyond to accommodate me in my situation

via Google
Taylor Bro

Zack B. was great and very professional. He took his time to explain how to prevent further growth and suggested equipment. He was on prompt and on time!

via Google
Vanessa Isidron

Thank you Jeff and total care restoration for eliminating the mold. We were very nervous especially since we are allergic. Jeff and Panama were amazing to have, will definitely recommend your company

via Google
Sabrina Verdes

Thank you total care for being a complete life savor! My house flooded because of the toilet and they were able to arrive within an hour. Stressful time for my family and I but thankfully Peterson updated us everyday and was honestly an …

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Response from business owner

Our team is really glad to provide a service that is helpful to you and your family. Thank you for the review.

via Google
Kassy Carmona

Outstanding job done by Zack. He was extremely professional and always answered our calls. The team was great. Always we’re making sure the area was clean and we’re nice people to be around

Response from business owner

Thank you!

via Google
Jonathan Ferrer

Super satisfied with the way everything went. Michelle was able to explain to me the process of the job and she got the technicians to come the same day. Very reliable thank you!

via Google
Natalia Real

Definitely would recommend total care restoration. I had massive leaks and the morning after they were here covering my roof and putting equipment in before it got worse. Thank you! Also Kevin super kind and well educated

via Google
Diayanara Menendez

Perfect customer service by Steven and an amazing job done by panama. They made sure my family and I were okay and calm the entire time with the mold that took over my entire kitchen. Thank you for being an excellent company trough a …

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via Google
Rodolfo Benitez

(Translated by Google) Thanks total care restoration help me with the mold that was inside my house. Excellent service

(Original)

Gracias total care restoration ayúdame con el mold que estaba adentro de mi casa. Excelente servicio

via Google
Andres Taborda

I would definitely recommend Total Care Restoration. Harold always made sure everything was still neat and clean and super polite, as well as Zack always answering my calls and my questions. He told me the correct steps and I was happy to …

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via Google
Joanna Jimenez

Very responsive and quick to come assess the plumbing and moisture issue we had. Everyone we encountered was very pleasant and knowledgeable. Made a stressful situation feel at ease giving detailed explanation of next steps. Will recommend …

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via Google
Fritz Bonheur

Peterson and Jesus did an outstanding job helping my family and I with a stressful time here at our house with the mold. They came out extremely fast and Peterson guided me step by step

Response from business owner

Than you so much for the review Fritz.

via Google
Anna Jimenez

I can clearly see how Mr. Peterson Martins cares about his clients. He is professional, knowledgeable, and well spoken.

I got to see first hand how professional he is and how he looks for the consumer's health.

He repeated himself 3 times …

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Response from business owner

Anna, both the company and Peterson thank you for this review. It truly goes a long way.

via Google
Roberto A. Martinez

Remarkable company! I was super worried with the flood I was having from my toilet and they arrived to my property in less than an hour with all the equipment that was necessary. Was with me each step as I had a million questions. Thank you…

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Response from business owner

Thank you for the review!

via Google
Selesdijo

(Translated by Google) Excellent service! Very professional and clean. They delayed the time they initially agreed. 100% recommended

Mr. Alex was very attentive and quick to solve the problem. Thank you so much.

(Original)

Excelente …

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Response from business owner

Thank you so much for the review.

via Google
Dave Sierra

Very knowledgeable and professional team!

via Google
Tati Koike

High level of professionalism and excellence in customer service!! Quick response, kind attention!! Definitely a trustworthy company!!

Even though I was unlucky to have issues in my apartment due to a series of water leaks coming from the …

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Response from business owner

We appreciate your business and thank you for review. Glad we could help.

via Google
Cindy Anastasia

Zack was the best person to deal with very noligable. I would definitely recommend him to my friend's and family. I was very concerned about the process but he made me feel comfortable my addressing my concerns and explaining in detail.

Response from business owner

Zack handles business and we are lucky to have him. Thank you for the review

via Google
carolina rincon

Rated highly for: Responsiveness, Punctuality, Quality, Value

(Translated by Google) Excellent service the truth that the work is impeccable and the attention second to none! I recommend them 100%

(Original)

Excelente servicio la verdad que…

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via Google
Jesus Suarez

Extremely satisfied. Peterson, Steven and the roofing team we’re very polite and professional. Very responsive to every call. Overall great experience, I would definitely recommend total care.

via Google
Isabelle Joseph

Great team. Had a damaged pipe that was causing problems. Peterson got in touch with me explained the whole process and how to work with insurance company since it was all new and confusing and stressful for me. They came out and I met …

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Response from business owner

Much appreciated Review!

via Google
christy blackford

They have done an awesome job! Very courtesy and on time!!

via Google
Jose Cabrera

They came immediately after being called. The employees were efficient and friendly. I would definitely recommend Total Care Restoration.

Response from business owner

Lackluster customer service doesn't help anyone these days. Glad we could help! Thank you for your review.

via Google
Betty Bambam

I am a satisfied customer with Total Care Restoration. Efficiency and proffesionalism shown all the time! Mr. Petterson help us si much and explained everything in detail. Trophy World is grateful .

Response from business owner

We truly appreciate your review!

via Google
Olga Cambert

They have been very helpful from the beginning and have come every time I needed them. Steven has been wonderful to work with he is very helpful and respectful

Response from business owner

Thank you!

via Google
Vanessa Garland

Total Care Restoration was a pleasure to work with. I found the staff to professional, knowledgeable and courteous. Would definitely recommend them.

Response from business owner

Thanks so much for the review.

via Google
ayana thomas

Total Care Restoration did an amazing job. My flood situation was handled in less than 24 hrs.. the set up and process was stress free. I will definitely recommend to all. Thank you 😊

Response from business owner

Thank you for your review, Ayana!

via Google
sandra sanchez

I recommend Total Care Restoracion

If you have any water damage

Very professional

The customer service is excellent!!!!

Kevin Ayala super professional

From the beginning to the end.

Response from business owner

Kevin usually comes through in the clutch. And thank you for the review!!

via Google
Ana-Yvette De Atienza

Honest and provide excellent service. Highly recommend.

via Facebook
Stewart Casseus

Zack was very professional and quick, he was able to identify where the mild was coming from. He also found new potential wet spots and gave me alternative options for reducing / eliminating further damage. Overall I would recommend this …

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via Google
Henry Flores

Great customer service by Stephen! Very responsive and top-notch. Would recommend them to anyone looking for quality service.

Response from business owner

It's very much appreciated that you left a review.

via Google
Cliff Dyer

I would like to commend Total Care Restoration for their outstanding services and professionalism responding to a recent problem at my home with roof leaks and water damage. I highly recommend their services. Special recognition to Steven …

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via Google
Reinaldo Ranero

Incredibly responsive. Worked with Zack, and Steven by far one of the most responsive repair companies I have worked with.

via Google
Jj Larry

Super professional and they care about the customer

via Facebook
Steven Ojeda

My first impression of Peterson was very pleasant. He really took the time to check the home for any other moisture spots than just the obvious visual mold spot. The crew came on time and very polite. Jesus and Michel worked very well …

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Response from business owner

These reviews go a very long way. Thank you

via Google
Jacqueline Alfaro

We used Total Care restoration for a client we had have an issue with some mold. They did an amazing job , professional and cleaned up after themselves. My customer was happy and satisfied with the service performed. No complaints from us …

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via Google
Gene Tellez

Total Care Restoration did an excellent job in removing the mold as a result of a shower pan leak. They were diligent in the manner in which the were able to successfully remove the mold without completely displacing my family yet …

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via Google
Courtney Cruson

We were displaced from Hurricane Michael and in our temporary home the tarp blew off during a storm causing water damage. The company called me the day before and even made time to meet me early because of my work schedule. Thank you for …

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via Google
Lourdes Diaz

Awesome service getting rid of the mold at my house. Great customer service

via Google
Michelle Ash

Total care restoration team are exceptional in skills, service and responsiveness. They are professional, considerate, and really helpful. They are a cut above the rest. We dealt with Stephen who stands out as an exemplary professional.

Drs…

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via Google
Chrystal Daniels-Hutchings

So thankful to Barrington and Total Care Restoration for their STELLAR customer service. They gave me immediate attention from start to finish. Their communication was clear and they took the time and patience to answer any of my questions…

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via Google
Jeffrey Morales

Satisfaction and Friendliness

via Google
Michael Nichols

friendly and knowledgeable staff willing to go the extra mile for the customer

via Facebook
Elizabeth Velez

Fast, efficient service and they help work with your insurance!

via Facebook
Karen Ann

this company goes the extra mile to work with your insurance and get it done!!!!!!

very professional, I am so impressed!!!!!

Response from business owner

Karen Ann, we appreciate your comments! Thank you so much.

via Facebook
Toni Morales

I’m 2018 it’s rare to find a Company with such up front honesty, promptness, and professionalism. They came into a giant mess of water damage in our home. They accessed the damage with infa red thermal imaging; removed & disposed of the …

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via Google
Victor Amat

Very professional and punctual. Great to work with.

via Google
Perry Cooper

Great experience

via Google
N M

One of my pipes broke. It was discovered there was a slow leak, which eventually led to full out water damage in my walls. TCR was able to thoroughly dry out the water to prevent mold from spreading. The time frame was three days. It was …

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via Google
Mayur Bhatnagar

Reviewed many tarp installation companies. These guys delivered. They came on time with a professional crew with the right equipment. Did the job meticulously and followed up to ensure that we were happy with the work.

via Google
el biscocho

knowledgeable people, they restored my homes damaged areas after the hurricane, and the peace of mind that all areas were dried out and further damage was eliminated....thank you guys...job well done

via Google
Teresita Perera

We called and got an immediate response. We had a window leak after the storm and had damage to the drywall and carpet. They arrived on time, I was explained the entire process before they started the work. Very professional, they were …

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via Google
Gustavo Santos

Professional, knowledgeable, experienced, thoughtful individuals! Great Company and staff!

via Facebook
Gustavo Santos

I have been in the insurance industry for over 21 years and have not found another company as professional, Trustworthy, and upstanding as the team at Total Care Restoration.

I recommend them to all my clients and they always provide …

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via Google